Phone answering service for dental clinics in Quebec
In a dental clinic the phone always rings at the worst moment: during an anesthetic, over lunch, or at 8 pm when a crown comes loose. Here is how to recover those calls.
The real cost of a missed call in a dental clinic
A new patient looking for a dentist rarely calls just one clinic. If they reach a voicemail box, they dial the next number — and that patient is worth far more than one appointment: it is a file followed for years.
Missed calls cluster at the same moments: lunch hour, end of day, evenings and weekends. Those are exactly the windows an external service covers.
Triaging a dental emergency without playing dentist
Our agents never diagnose. They apply your grid: severe pain, trauma, bleeding, avulsed tooth, loose crown or denture, swelling. Each category leads to the action you defined.
Depending on the case: an emergency appointment in the first available block, immediate escalation to the on-call dentist, or holding instructions with a callback first thing the next morning.
Appointments, cancellations and the recall list
We work directly in your calendar: booking, rescheduling, cancelling and confirming. A last-minute cancellation can be filled immediately from your recall list, protecting your chair occupancy.
Administrative requests — insurance, receipts, hygiene, billing questions — are captured as structured messages and routed to the right person without clogging your reception.
Overflow by day, coverage by night
You choose the mode. Overflow: we answer only when all your lines are busy or after a set number of rings. Coverage: your lines forward to us at closing, on weekends and on holidays. Many clinics use both.
Your receptionist keeps control of complex files and stops chasing missed calls.
Bilingual, human, compliant
Every call is answered by a bilingual human agent, never by a voice bot. Recordings and messages are kept in your client portal in line with Law 25 — a sensitive point when health information is involved.
What it costs
Pricing is set by quote, based on your call volume and the type of file. No long-term contract: 30 days' notice is enough.
Compare that with the revenue of a single new patient recovered each month and the math is quick.