Night-shift answering for funeral homes — 100% human
Death does not wait for business hours. Kewix takes over your lines the moment your receptionist leaves, with the sensitivity and professionalism the situation demands.
A funeral home closes at 5 pm. We never sleep.
11:18 pm. A call comes in for Résidences funéraires ACME. The receptionist is gone. The line rings at Kewix. "Résidences funéraires ACME, hello, how may I help you?" Bereavement, body transport, appointment scheduling, message to a director — our agents know your procedures and follow your scripts to the letter. Next morning, everything is already logged in your CRM.
Overnight bereavement intake
Funeral transport coordination
Escalation to on-call director
Full handoff delivered in the morning
Human sensitivity
Our agents are trained to greet bereaved families with calm, listening and empathy.
Transport coordination
Full handling of body-transport requests, with escalation to the on-call director.
Appointment scheduling
Booking of arrangement meetings directly in your CRM or calendar.
Custom protocol
We answer "Résidences funéraires ACME, hello…" — or with your own script, word for word.
Morning handoff
Every overnight call is logged and delivered to your team by opening time.
Bilingual
French and English, to serve every family without exception.
SIED access
On request, our agents can access SIED (Quebec's death-event information system) to speed up your workflow.
Procedures tailored to every situation
Every death is different. Our agents follow your protocols to the letter and know exactly what to do based on the context.
Death at home
We immediately schedule the transport of the deceased since the family cannot stay alone with the body on site. Coordination with the transporter and the on-call director.
Death in a hospital
The hospital has a morgue: we collect the required information (identity, facility, family contacts) and pass along the file — no urgent transport needed.
Unclaimed bodies
Handling of calls involving unclaimed bodies, following the administrative protocol you provide.
Ethnic and cultural protocols
We tailor the procedure to the ethnicity, religion or traditions requested by the family: timelines, rituals, specific contacts.
Ready to never miss a call again?
Configure your service online, or talk to an advisor.