Every eye exam confirmed, no reminder missed
Exam bookings, annual reminders, frame adjustments, ocular emergencies — Kewix becomes the bilingual extension of your optometry clinic.
5:52 pm — a patient calls: 'I have a foreign body in my eye'
We reassure, triage per your grid, immediately escalate to the on-call optometrist and either book an emergency appointment or direct the patient to a hospital ER.
Eye exam bookings
Automated annual reminders
Ocular emergency escalation
SMS confirmation to patient
What we handle for optometrists
Eye exam bookings and annual follow-ups
Ocular emergencies: foreign body, sudden vision loss, red eye — triage
Glasses, contact lens and order timeline enquiries
Coverage checks (RAMQ, private insurance) per your instructions
Exam recalls and appointment confirmations
Call overflow and after-hours answering
Bilingual human agents
Real, trained agents specialized in your industry (optometry), based in Quebec.
24/7 answering
Day, night, weekends, holidays — no gap left uncovered.
Custom scripts
We answer with your words, your protocols, your brand — never a generic script.
CRM integration
HubSpot, Salesforce, Zoho, Frontline, Dynamics — we work directly in your system.
Escalation & on-call
Custom escalation rules to your on-call staff for emergencies.
Real-time reporting
Dashboards, call recordings and email/SMS delivery — Law 25 compliant.
Operational in 24 to 48 hours
Discovery
We analyze your calls, scripts, procedures and CRM.
Setup
Scripts written, agents trained, technical integration done.
Line forwarding
Simple forward from your phone system — no hardware needed.
Live 24/7
We answer. You get every message. Continuous tuning.
Frequently asked questions — Optometrists
Can you book directly in our software?
Yes. We work in your schedule using your exam types, durations and per-optometrist availability.
How do you handle an ocular emergency?
Per your protocol: sudden vision loss or trauma is prioritized and redirected immediately to the on-call optometrist or the ER.
Do you take calls over the lunch hour?
Yes. Many clinics use us only for lunch, evenings and Saturdays.
Can you call patients due for an exam?
Yes, we can run your annual recalls and fill open slots.
What our clients say about us
Verifiable reviews published directly on our Google Business profile.
“Thank you for your excellent service! You help us tremendously by handling our inbound calls. The detailed form you send us after every call, with the customer's information and needs, is really clear and very useful. Keep up the good work!”
“Excellent service! We are very satisfied with our services with Kewix. Calls are answered very professionally! And we no longer miss calls from our clients since we started working with them. We have been more efficient ever since!”
“The Kewix team gives us service tailored to our requests and needs. Whether your volume is high or more modest, they can accommodate you. We have truly found a long-term business partner!”
“I personally want to congratulate Kewix Télécom for the very good service we have received since transferring to them more than a month ago. The company and the staff live up to our expectations.”
“We are extremely satisfied with Kewix's service. As a real estate agency, we receive a high volume of calls every day and Kewix has freed us from that task. A big thank you for your great work. The Tardif Team”
“Excellent service! Never seen anything like it! Proactive, they ask the right questions and are very courteous. No endless waiting for customers outside business hours. Since we started using Kewix Télécom, no more complaints from clients and brokers about the call centre. I only have good things to say about them. I recommend switching to Kewix Télécom without delay!!!”
Ready to never miss a call again?
Configure your service online, or talk to an advisor.