Everything you want to know

Yes, 100%. Every call is answered by a trained agent based in Quebec. No bots, no voice AI.

Average of 24 to 48 hours: discovery, script writing, training and line forwarding.

Yes. We integrate with HubSpot, Salesforce, Zoho, Frontline, Microsoft Dynamics and most systems.

Pricing is set by quote, based on your call volume, procedures and integrations. You never pay for time nobody used.

Absolutely. No number change — you simply forward your calls to our platform.

Yes. We serve all of Quebec and the rest of Canada, in French and English.

Yes, without exception. Our agents answer 24 hours a day, 7 days a week, including Christmas and New Year's Day.

About 30 seconds. Your caller quickly reaches a human, never a voicemail box.

A simple forward from your phone system (unconditional or conditional forwarding). No hardware to buy, no on-site installation.

Yes. Many clients forward their lines in the evening, overnight, on weekends, or only on overflow when all their lines are busy.

By email, by SMS, in your CRM, or all three. Every message follows a template we build with you.

Yes. We work directly in your calendar or booking software, following your availability rules.

Yes. We follow your escalation tree: call the on-call technician, text, second contact if no answer, and a full log of every attempt.

We screen solicitation according to your instructions. You only pay for conversation time that is useful to your business.

Yes. Fluent French and English, both ways, with no transfer and no delay.

Yes. Data hosted in Canada, restricted access, agents trained in personal information protection, and practices aligned with Quebec's Law 25.

No. The service is monthly and can be cancelled anytime with 30 days' notice.

From a few calls a night to several thousand a month. Our agent scheduling adapts to your seasonal peaks.

Yes. Calls are securely recorded and available in your client portal, along with real-time reporting.

Always. We answer exactly like your receptionist: "Your company name, hello, how may I help you?"

The agent follows your fallback procedure: detailed message taking, escalation to the right contact, or a live transfer if you allow it.

Yes. Start with one month, measure the results, then adjust or stop with 30 days' notice.