Every quote call turned into a contract
Quote requests, bookings, crew coordination, emergencies (water damage, blood, biohazard) — Kewix picks up for your commercial and residential cleaning company, 7 days a week.
Friday 4:47 pm — an office calls for a monthly contract
We qualify the lead (surface, frequency, time slot), schedule the estimate visit with your rep and create the lead in your CRM. A biohazard emergency is escalated immediately to the on-call crew.
Commercial lead qualification
Estimate visit scheduling
On-call crew dispatch
Complete lead in your CRM
What we handle for cleaning services
Residential and commercial quote requests, qualified and relayed
On-site estimate appointments
Emergency calls: spills, post-disaster cleanup, overnight contracts
Staff absence and crew replacement calls
Satisfaction follow-ups and logged complaints
Answering calls while your crews are on the road
Bilingual human agents
Real, trained agents specialized in your industry (cleaning), based in Quebec.
24/7 answering
Day, night, weekends, holidays — no gap left uncovered.
Custom scripts
We answer with your words, your protocols, your brand — never a generic script.
CRM integration
HubSpot, Salesforce, Zoho, Frontline, Dynamics — we work directly in your system.
Escalation & on-call
Custom escalation rules to your on-call staff for emergencies.
Real-time reporting
Dashboards, call recordings and email/SMS delivery — Law 25 compliant.
Operational in 24 to 48 hours
Discovery
We analyze your calls, scripts, procedures and CRM.
Setup
Scripts written, agents trained, technical integration done.
Line forwarding
Simple forward from your phone system — no hardware needed.
Live 24/7
We answer. You get every message. Continuous tuning.
Frequently asked questions — Cleaning services
Can you qualify a quote request?
Yes: square footage, frequency, type of space, budget and timeline — everything you need to price quickly.
Do you handle employee sick calls?
Yes, we take the call, notify the supervisor and trigger your replacement procedure.
Do you answer overnight?
Yes — especially useful for night contracts and post-disaster emergencies.
Do we get leads in real time?
Yes, by SMS and email as soon as the call ends.
What our clients say about us
Verifiable reviews published directly on our Google Business profile.
“Thank you for your excellent service! You help us tremendously by handling our inbound calls. The detailed form you send us after every call, with the customer's information and needs, is really clear and very useful. Keep up the good work!”
“Excellent service! We are very satisfied with our services with Kewix. Calls are answered very professionally! And we no longer miss calls from our clients since we started working with them. We have been more efficient ever since!”
“The Kewix team gives us service tailored to our requests and needs. Whether your volume is high or more modest, they can accommodate you. We have truly found a long-term business partner!”
“I personally want to congratulate Kewix Télécom for the very good service we have received since transferring to them more than a month ago. The company and the staff live up to our expectations.”
“We are extremely satisfied with Kewix's service. As a real estate agency, we receive a high volume of calls every day and Kewix has freed us from that task. A big thank you for your great work. The Tardif Team”
“Excellent service! Never seen anything like it! Proactive, they ask the right questions and are very courteous. No endless waiting for customers outside business hours. Since we started using Kewix Télécom, no more complaints from clients and brokers about the call centre. I only have good things to say about them. I recommend switching to Kewix Télécom without delay!!!”
Ready to never miss a call again?
Configure your service online, or talk to an advisor.