Broken down on the highway — we answer
Dead battery, flat tire, out of gas at midnight on the highway — we take the call, geolocate the vehicle and dispatch your on-call tow truck within minutes.
11:41 pm — a client calls, stranded on the shoulder
We pick up, calm the person down, get the vehicle make, plate, exact position via SMS and dispatch the closest tow truck per your zone rules. The client receives an SMS confirmation with ETA.
Call intake & geolocation
Tow dispatch by zone
SMS confirmation & ETA
Coordination with insurer
What we handle for roadside assistance
Towing, boost, flat tire, lockout and out-of-fuel calls
Precise motorist location (highway, exit, direction of travel)
Dispatch to the nearest tow operator based on your territories
Eligibility check against the customer's program or warranty
ETA follow-up and motorist callback
Escalation to emergency services in case of accident or danger
Bilingual human agents
Real, trained agents specialized in your industry (roadside), based in Quebec.
24/7 answering
Day, night, weekends, holidays — no gap left uncovered.
Custom scripts
We answer with your words, your protocols, your brand — never a generic script.
CRM integration
HubSpot, Salesforce, Zoho, Frontline, Dynamics — we work directly in your system.
Escalation & on-call
Custom escalation rules to your on-call staff for emergencies.
Real-time reporting
Dashboards, call recordings and email/SMS delivery — Law 25 compliant.
Operational in 24 to 48 hours
Discovery
We analyze your calls, scripts, procedures and CRM.
Setup
Scripts written, agents trained, technical integration done.
Line forwarding
Simple forward from your phone system — no hardware needed.
Live 24/7
We answer. You get every message. Continuous tuning.
Frequently asked questions — Roadside assistance
Can you dispatch directly to our tow operators?
Yes. We apply your territory map and reach the assigned operator by call, SMS or email until confirmed.
Do you verify customer eligibility?
Yes, when you give us access to your membership list or warranty system.
What if there are injuries?
We follow your emergency protocol: 911 first, then we handle the towing side.
Do you work overnight and during storms?
Yes, 24/7. Staffing is scaled up during storms and peak periods.
What our clients say about us
Verifiable reviews published directly on our Google Business profile.
“Thank you for your excellent service! You help us tremendously by handling our inbound calls. The detailed form you send us after every call, with the customer's information and needs, is really clear and very useful. Keep up the good work!”
“Excellent service! We are very satisfied with our services with Kewix. Calls are answered very professionally! And we no longer miss calls from our clients since we started working with them. We have been more efficient ever since!”
“The Kewix team gives us service tailored to our requests and needs. Whether your volume is high or more modest, they can accommodate you. We have truly found a long-term business partner!”
“I personally want to congratulate Kewix Télécom for the very good service we have received since transferring to them more than a month ago. The company and the staff live up to our expectations.”
“We are extremely satisfied with Kewix's service. As a real estate agency, we receive a high volume of calls every day and Kewix has freed us from that task. A big thank you for your great work. The Tardif Team”
“Excellent service! Never seen anything like it! Proactive, they ask the right questions and are very courteous. No endless waiting for customers outside business hours. Since we started using Kewix Télécom, no more complaints from clients and brokers about the call centre. I only have good things to say about them. I recommend switching to Kewix Télécom without delay!!!”
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