The citizen line that never sleeps
Water main break at 2 am, noise complaint on Sunday, broken traffic light — Kewix handles every citizen call after hours with the professionalism of a municipal employee.
1:47 am — a citizen calls: 'there's water coming out of the street'
The city's main line rings through to us. "City of Sample, hello, how may I help you?" Our agent gets the address, receives a photo via SMS, dispatches the on-call public works foreman and opens a ticket in your system. The citizen hangs up reassured.
Break identification & geolocation
Escalation to on-call foreman
Ticket opened in your system
Follow-up & callback if requested
What we handle for municipalities & cities
Citizen calls after hours, weekends and statutory holidays
Water main breaks, sewer backups, broken lines: immediate escalation to the on-call foreman
Roads and snow removal: potholes, icy sidewalks, uncleared streets
Citizen complaints (noise, nuisance, stray animals) with a structured intake form
Street light outages and malfunctioning traffic signals
General information: schedules, collections, permits, taxes — from your knowledge base
Bilingual human agents
Real, trained agents specialized in your industry (municipalities), based in Quebec.
24/7 answering
Day, night, weekends, holidays — no gap left uncovered.
Custom scripts
We answer with your words, your protocols, your brand — never a generic script.
CRM integration
HubSpot, Salesforce, Zoho, Frontline, Dynamics — we work directly in your system.
Escalation & on-call
Custom escalation rules to your on-call staff for emergencies.
Real-time reporting
Dashboards, call recordings and email/SMS delivery — Law 25 compliant.
Operational in 24 to 48 hours
Discovery
We analyze your calls, scripts, procedures and CRM.
Setup
Scripts written, agents trained, technical integration done.
Line forwarding
Simple forward from your phone system — no hardware needed.
Live 24/7
We answer. You get every message. Continuous tuning.
Frequently asked questions — Municipalities & cities
Can you tell an emergency from a general request?
Yes. We apply your priority grid: emergencies (main breaks, backups, public danger) trigger immediate escalation to the on-call staff, while general requests are logged and sent the next business morning.
Do you answer in French and English?
Always. Every agent is bilingual and answers in your municipality's name with the greeting you choose.
How do we receive evening calls?
By email, SMS, or straight into your request system. Every call is timestamped and logged for accountability.
Is this Law 25 compliant?
Yes. Citizen data is hosted in Canada, access is restricted and our agents are trained in personal information protection.
What our clients say about us
Verifiable reviews published directly on our Google Business profile.
“Thank you for your excellent service! You help us tremendously by handling our inbound calls. The detailed form you send us after every call, with the customer's information and needs, is really clear and very useful. Keep up the good work!”
“Excellent service! We are very satisfied with our services with Kewix. Calls are answered very professionally! And we no longer miss calls from our clients since we started working with them. We have been more efficient ever since!”
“The Kewix team gives us service tailored to our requests and needs. Whether your volume is high or more modest, they can accommodate you. We have truly found a long-term business partner!”
“I personally want to congratulate Kewix Télécom for the very good service we have received since transferring to them more than a month ago. The company and the staff live up to our expectations.”
“We are extremely satisfied with Kewix's service. As a real estate agency, we receive a high volume of calls every day and Kewix has freed us from that task. A big thank you for your great work. The Tardif Team”
“Excellent service! Never seen anything like it! Proactive, they ask the right questions and are very courteous. No endless waiting for customers outside business hours. Since we started using Kewix Télécom, no more complaints from clients and brokers about the call centre. I only have good things to say about them. I recommend switching to Kewix Télécom without delay!!!”
Ready to never miss a call again?
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