Our service — 24/7 inbound call answering

One service, fully tailored to your business

We answer on behalf of your business — as if we were in your office. One service, one plan: everything below is included and set up around your scripts, procedures and CRM.

24/7 call answering

Overflow, after-hours, holidays, weekends. Your customers never hit a voicemail.

Custom message taking

Structured messages delivered instantly by email, SMS or directly into your CRM.

Emergency & on-call line

Immediate dispatch to your on-call staff following your escalation rules.

Full CRM integration

We work inside your system: HubSpot, Salesforce, Zoho, Frontline, Dynamics and more.

Bilingual French / English

Fully bilingual agents — every caller is served in their language, no compromise.

Level-1 tech support

Triage, ticket creation, basic troubleshooting and smart routing to your teams.

In detail

What's included, concretely

No black box: here is exactly what our agents do, what you receive, and how it plugs into your operations.

24/7 inbound call answering

Your line rings at Kewix whenever you want it to: after hours, weekends, holidays, lunch breaks, or the moment your own lines are all busy. We answer in your company's name, with your greeting.

What you receive: A call answered by a human in about 30 seconds, and a written record of every conversation.
Best for: Businesses that lose calls after 5 pm, during peak hours or on weekends.

What's included

Permanent transfer, dedicated number, or overflow after X rings
Custom greeting scripted with you, word for word
Caller identification and qualification following your questions
Live transfer to the right person when they are available
Complete call log with time, caller and outcome

Custom message taking

Every business asks for different information. We build your message template with you, so nothing important is ever missing when a message lands on your desk.

What you receive: Structured, standardized messages that your team can act on without calling back for details.
Best for: Clinics, professional firms, service companies and multi-branch operations.

What's included

Message form built around your mandatory fields
Instant delivery by email, SMS or CRM entry
Urgent versus non-urgent tagging based on your rules
Routing by department, branch or on-call person
History searchable in your client portal

Emergency & on-call dispatch

When a call is a true emergency, we do not take a message: we reach a human on your side until someone answers.

What you receive: The right technician, director or manager reached and briefed, with a timestamped trail.
Best for: Elevator companies, municipalities, funeral homes, property managers, roadside assistance, manufacturing.

What's included

Escalation ladder: primary, secondary, backup
On-call rotation calendar maintained with you
Re-dial loops and delays defined by you
Emergency scripts by scenario (water leak, stuck elevator, death at home, breakdown)
Written intervention report after each dispatch

CRM & software integration

We work inside your tools, not beside them. Your team keeps a single source of truth.

What you receive: Data already in the right place — no double entry, no re-keying the next morning.
Best for: Teams that already run on a CRM or a booking platform.

What's included

HubSpot, Salesforce, Zoho, Dynamics, Frontline and more
Industry systems: SIED, Centris / DOMODO, booking software
Appointment creation directly in your calendar
Ticket or lead creation with your own fields and tags
Email and SMS follow-up on your behalf

Bilingual reception, French & English

Every agent is fully bilingual. The caller chooses the language, not the other way around.

What you receive: A consistent brand experience for every caller, in their own language.
Best for: Any business serving both language communities.

What's included

Bilingual greeting from the first second
Scripts and message templates maintained in both languages
Bilingual written messages when you need them
Quebec-based agents who know the local context

Level-1 support, bookings & outbound

Beyond answering, we can take real work off your team's plate.

What you receive: Fewer interruptions for your staff and a calendar that keeps filling itself.
Best for: Dealerships, clinics, veterinarians, cleaning and service companies.

What's included

Triage and basic troubleshooting before escalating
Appointment booking, confirmation and reminders
Outbound callbacks and follow-up campaigns
Payment collection over the phone when applicable
Email and text inbox handling

Setup

Operational in 24 to 48 hours

Onboarding is not a project. It is a call, a script and a transfer.

Discovery call

We map your call flow: who calls, when, what they ask, and who must be reached.

Script & procedures

We write your greeting, your questions, your escalation rules and your message template — you approve them.

Integration & tests

We connect your CRM or inbox, then run live test calls with you.

Line transfer

You forward your line, or use the dedicated number we provide. We are on.

Real scenario

A funeral home closes at 5 pm. We never sleep.

11:18 pm. A call comes in for Résidences funéraires ACME. The receptionist is gone. The line rings at Kewix. "Résidences funéraires ACME, hello, how may I help you?" Bereavement, body transport, appointment scheduling, message to a director — our agents know your procedures and follow your scripts to the letter. Next morning, everything is already logged in your CRM.

Overnight bereavement intake

Funeral transport coordination

Escalation to on-call director

Full handoff delivered in the morning

Why Kewix

Human warmth, technical precision

Human agents based in Quebec

Bilingual French / English

No long-term contract

Real-time dashboard

Secure call recording

Law 25 compliant (Quebec)

Transparent per-minute billing

24/7 escalation & on-call

Ready to never miss a call again?

Configure your service online, or talk to an advisor.

Request a quote Call us — 1-877-467-4122