Your Kewix portal, around the clock
Read your messages, listen to your calls, update your instructions and follow your billing — 24/7, from your computer or your phone.
Need help with your access? Call us at 1-877-467-4122, 24/7.
What you can do in the portal
Everything our agents capture for you lives in one place, in real time, without having to call us.
Your messages in real time
Every handled call produces a complete record: name, number, company, reason, urgency and agent notes. Messages appear in the portal the moment the agent saves them, on top of your email, SMS or CRM delivery.
Call recordings and history
Replay a call, confirm exactly what was said, and browse your full inbound call history with date, time, duration and assigned agent.
Your answering instructions
Update your greeting script, emergency procedures, escalation contacts and exceptions. A change submitted in the portal is applied to our agents for the next call.
Contacts and on-call rotation
Manage who gets reached, in what order and on what schedule. Perfect for overnight duty, weekends, vacations and last-minute replacements.
Stats and call volume
See how many calls came in, your peak periods, the most frequent call reasons and response times. Real data to fine-tune your coverage hours.
Invoices and payments
Review your invoices, your billed-minute breakdown and your payments. You can also update your payment method online, securely.
How it works
From the first ring to your inbox, in seconds.
1. The call reaches us
Your lines are forwarded to Kewix — full time, evenings, overnight, weekends or overflow only. A human agent answers in your company's name, with your script.
2. The agent documents the call
During the call, the agent fills in your custom form: contact details, reason, urgency level, procedure applied. Nothing is left to memory.
3. The record is delivered
It goes out instantly by email, SMS, on-call phone patch or straight into your CRM, according to your instructions — and it shows up in the portal at the same time.
4. You track everything in the portal
Read, replay, filter and export. Your whole team sees the exact same information, with no broken telephone.
Access and security
The portal is reserved for active clients. Each access is personal and compliant with Quebec's Law 25 on the protection of personal information.
- One login per user, with a personal password
- Multiple users per company (management, reception, on-call staff)
- Encrypted connection and Law 25-compliant hosting
- Web access: nothing to install, works on mobile and tablet
- Your logins are created during onboarding, within 24 to 48 hours
Portal FAQ
Is the portal included in the plan?
Yes. Client portal access is included for all active clients, at no extra cost.
How do I get my login?
Your access is created when your account opens, during onboarding (24 to 48 hours). You receive an email with your username and a link to set your password.
I forgot my password — what now?
Use the "Forgot password" link on the login page. If the email doesn't arrive, call us at 1-877-467-4122 — we're available 24/7.
Can several people on my team use it?
Yes. We create as many logins as needed: management, reception, on-call staff. Everyone gets their own credentials.
Can I change my instructions myself?
Yes, you can submit script, contact and on-call rotation changes directly in the portal. We validate them and roll them out to your agents.
Does the portal replace email or CRM delivery?
No, it adds to it. You keep receiving messages the way you prefer (email, SMS, phone patch, CRM) and the portal acts as your central reference and archive.
Not a client yet?
Configure your service online right now or request a quote — your portal access is created with your account.