A leak at 3 am — your tenants aren't left alone
Water leak, heating outage, stuck elevator, unit damage — Kewix answers your tenants' calls 24/7, opens tickets in your system (Yardi, Hopem, Buildium) and dispatches the on-call contractor.
2:58 am — a tenant calls: 'water is dripping from the ceiling'
We locate the unit, assess severity, shut off water through the on-call super if needed, dispatch the emergency plumber and open the ticket in your system. The manager gets a full report in the morning.
24/7 tenant emergencies
On-call contractor dispatch
Ticket creation (Yardi, Hopem)
Full report to manager
What we handle for property management
24/7 tenant emergency line: water damage, no heat, lockout, elevator
Emergency vs routine maintenance triage per your grid
Dispatch to on-call contractors (plumbing, electrical, locksmith, restoration)
Maintenance requests logged with unit number and description
Prospective tenant calls and showing appointments
Every call logged in your management system
Bilingual human agents
Real, trained agents specialized in your industry (property management), based in Quebec.
24/7 answering
Day, night, weekends, holidays — no gap left uncovered.
Custom scripts
We answer with your words, your protocols, your brand — never a generic script.
CRM integration
HubSpot, Salesforce, Zoho, Frontline, Dynamics — we work directly in your system.
Escalation & on-call
Custom escalation rules to your on-call staff for emergencies.
Real-time reporting
Dashboards, call recordings and email/SMS delivery — Law 25 compliant.
Operational in 24 to 48 hours
Discovery
We analyze your calls, scripts, procedures and CRM.
Setup
Scripts written, agents trained, technical integration done.
Line forwarding
Simple forward from your phone system — no hardware needed.
Live 24/7
We answer. You get every message. Continuous tuning.
Frequently asked questions — Property management
How do you avoid calling a contractor for nothing?
We apply your grid: only cases you define as urgent (active water damage, no heat in winter, safety risk) trigger a night dispatch.
Can you handle multiple buildings?
Yes. Each building can have its own instructions, contractors and contacts.
Do tenants know it's outsourced?
No, we answer in your management company's name.
Do we get a morning recap?
Yes: a report of every overnight call, sorted by building and priority.
What our clients say about us
Verifiable reviews published directly on our Google Business profile.
“Thank you for your excellent service! You help us tremendously by handling our inbound calls. The detailed form you send us after every call, with the customer's information and needs, is really clear and very useful. Keep up the good work!”
“Excellent service! We are very satisfied with our services with Kewix. Calls are answered very professionally! And we no longer miss calls from our clients since we started working with them. We have been more efficient ever since!”
“The Kewix team gives us service tailored to our requests and needs. Whether your volume is high or more modest, they can accommodate you. We have truly found a long-term business partner!”
“I personally want to congratulate Kewix Télécom for the very good service we have received since transferring to them more than a month ago. The company and the staff live up to our expectations.”
“We are extremely satisfied with Kewix's service. As a real estate agency, we receive a high volume of calls every day and Kewix has freed us from that task. A big thank you for your great work. The Tardif Team”
“Excellent service! Never seen anything like it! Proactive, they ask the right questions and are very courteous. No endless waiting for customers outside business hours. Since we started using Kewix Télécom, no more complaints from clients and brokers about the call centre. I only have good things to say about them. I recommend switching to Kewix Télécom without delay!!!”
Ready to never miss a call again?
Configure your service online, or talk to an advisor.