Your calls carry sensitive information. We treat it that way.
Law 25 compliance, Canadian hosting, controlled recordings and a confidentiality agreement signed by every agent.
A death, a medical file, a purchase offer, an insurance claim number: our agents hear information every day that your clients would never want circulating. Here is exactly how Kewix Télécom protects it.
Eight concrete guarantees
Law 25 compliance (Quebec)
Our procedures follow Quebec's Law 25 on the protection of personal information: limited purpose, data minimization, right of access and rectification, and a designated privacy officer at Kewix.
Hosting in Canada
Messages, call records and recordings are hosted on servers located in Canada. No transfer of your data to a third country without your written authorization.
Call recordings
Calls may be recorded for quality control, with a notice at the start of the call. You choose the retention period; recordings are available in your client portal and deleted at the agreed term.
Non-disclosure agreement (NDA)
Every agent signs a confidentiality agreement before their first call. We also sign your own NDA or data processing agreement on request, at no charge.
Need-to-know access
An agent only sees the instructions and systems of the client whose call they handle. Access is named, revoked immediately when an employee leaves, and logged.
Encryption in transit
The client portal, forms and CRM integrations use encrypted connections (HTTPS/TLS). Portal authentication is individual, never shared between employees.
Training and supervision
Initial confidentiality training, periodic refreshers and supervisor call monitoring. Any handling error is documented and corrected with you.
Privacy incident
If an incident affects your information, we notify you without delay, log it in an incident register and collaborate on the mitigation measures required by Law 25.
You remain the owner of your data
Kewix acts as a service provider: we process your information for you, never for ourselves, and never to resell it.
Review
Your messages, records and recordings are visible 24/7 in your client portal.
Delete
Request deletion of a recording or record; we confirm in writing.
Document
We provide the list of information categories processed for your internal register.
Compliance questions or NDA request: info@kewixtelecom.com
Ready to never miss a call again?
Configure your service online, or talk to an advisor.