A revolutionary call center — 100% human

In the middle of the COVID-19 pandemic, as the whole world had to rethink the way it worked and communicated, Jean-Marc Franc-Bourdon and Dany Rochon, two long-time friends, made a simple observation: customer service had become a real challenge for many businesses.

Endless hold times, unanswered calls, full voicemail boxes, no way to reach anyone after hours… Yet behind every missed call was a customer, an opportunity, and sometimes even an emergency.

One evening, around a fire at home, beer in hand, the conversation turned serious. "There has to be a better way." That thought became the idea behind Kewix Télécom.

Our vision was simple: build a service where technology makes communication easier without ever replacing the human. We wanted businesses to be available to their customers without building their own call center, hiring a full team, or letting callers fall into voicemail.

So we started. Two friends. One idea. A lot of ambition. And above all, the conviction that a call deserves an answer.

What began as a conversation around a fire became a Quebec company that today supports more than 250 businesses across many industries.

Every month, our infrastructure and bilingual team handle close to a million calls, 24 hours a day, 7 days a week. Real estate, automotive, healthcare, emergency services, property management, service companies and many more: Kewix adapts to the reality of every organization.

But despite our growth, our philosophy has never changed. Behind every call there is a person. Someone who wants to speak to a human. Someone looking for an answer. Someone who chose to contact your business rather than another. Our job is to make sure they are heard.

Kewix wasn't born in a big boardroom. It was born from a conversation between two friends, around a fire, who believed it was possible to do better.

A few years later, that idea is still at the heart of everything we do. Being there when it matters. That's Kewix Télécom.