Every parent reaches someone — never voicemail
Enrolment, waitlists, absence reporting, parent calls during the day — Kewix picks up for your daycare and frees up your educators.
7:12 am — a parent calls to report their child's absence
We take the name, group, absence reason and forward it directly to the lead educator — while she continues welcoming children. No disruption to the daily routine.
Absence reporting
Enrolment & waitlist
Messages to educators
Urgent parent communications
What we handle for daycare services
Parent calls: absences, late arrivals, schedule changes
Enrolment requests and waitlist management
Availability, rates and policy information
Urgent notices relayed to management (closure, incident, storm)
Facility tour appointments
Overflow during drop-off and pick-up rushes
Bilingual human agents
Real, trained agents specialized in your industry (childcare), based in Quebec.
24/7 answering
Day, night, weekends, holidays — no gap left uncovered.
Custom scripts
We answer with your words, your protocols, your brand — never a generic script.
CRM integration
HubSpot, Salesforce, Zoho, Frontline, Dynamics — we work directly in your system.
Escalation & on-call
Custom escalation rules to your on-call staff for emergencies.
Real-time reporting
Dashboards, call recordings and email/SMS delivery — Law 25 compliant.
Operational in 24 to 48 hours
Discovery
We analyze your calls, scripts, procedures and CRM.
Setup
Scripts written, agents trained, technical integration done.
Line forwarding
Simple forward from your phone system — no hardware needed.
Live 24/7
We answer. You get every message. Continuous tuning.
Frequently asked questions — Daycare services
Can you take parent absence notices?
Yes, with the child's name, group and reason, relayed to the right educator before opening.
Do you manage the waitlist?
Yes, we log every enrolment request against your criteria and hand it over in a structured format.
What about an emergency closure?
We can inform parents who call and follow your official closure message.
Do you answer early in the morning?
Yes, from 5 am if needed — the window when parents call most.
What our clients say about us
Verifiable reviews published directly on our Google Business profile.
“Thank you for your excellent service! You help us tremendously by handling our inbound calls. The detailed form you send us after every call, with the customer's information and needs, is really clear and very useful. Keep up the good work!”
“Excellent service! We are very satisfied with our services with Kewix. Calls are answered very professionally! And we no longer miss calls from our clients since we started working with them. We have been more efficient ever since!”
“The Kewix team gives us service tailored to our requests and needs. Whether your volume is high or more modest, they can accommodate you. We have truly found a long-term business partner!”
“I personally want to congratulate Kewix Télécom for the very good service we have received since transferring to them more than a month ago. The company and the staff live up to our expectations.”
“We are extremely satisfied with Kewix's service. As a real estate agency, we receive a high volume of calls every day and Kewix has freed us from that task. A big thank you for your great work. The Tardif Team”
“Excellent service! Never seen anything like it! Proactive, they ask the right questions and are very courteous. No endless waiting for customers outside business hours. Since we started using Kewix Télécom, no more complaints from clients and brokers about the call centre. I only have good things to say about them. I recommend switching to Kewix Télécom without delay!!!”
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