Legal-grade reception, worthy of your firm
Call screening, appointment booking, matter qualification, legal emergencies — Kewix becomes the bilingual, confidential voice of your firm with the rigor the profession demands.
6:22 pm — a new client wants to speak with Mtre Tremblay
We greet, screen the matter type (family, real estate, corporate), check for conflict per your grid and propose a slot from your calendar. The intake is delivered to the paralegal for the next morning.
Screening & matter qualification
Appointment booking in your calendar
Strict confidentiality (Law 25)
Structured delivery to paralegal
What we handle for law firms & notaries
Client and new-matter calls outside office hours
Intake qualification by area of law (family, criminal, real estate, corporate)
Consultation booking directly in your calendar
Strict screening: no legal advice given, absolute confidentiality
Detailed messages with file number and opposing party
Urgent escalation (arrest, injunction, limitation deadline) to the lawyer on call
Bilingual human agents
Real, trained agents specialized in your industry (legal), based in Quebec.
24/7 answering
Day, night, weekends, holidays — no gap left uncovered.
Custom scripts
We answer with your words, your protocols, your brand — never a generic script.
CRM integration
HubSpot, Salesforce, Zoho, Frontline, Dynamics — we work directly in your system.
Escalation & on-call
Custom escalation rules to your on-call staff for emergencies.
Real-time reporting
Dashboards, call recordings and email/SMS delivery — Law 25 compliant.
Operational in 24 to 48 hours
Discovery
We analyze your calls, scripts, procedures and CRM.
Setup
Scripts written, agents trained, technical integration done.
Line forwarding
Simple forward from your phone system — no hardware needed.
Live 24/7
We answer. You get every message. Continuous tuning.
Frequently asked questions — Law firms & notaries
Do your agents give legal advice?
Never. Agents collect information, qualify the matter and relay it — advice stays exclusively with the lawyer or notary.
Is confidentiality guaranteed?
Yes. Signed NDAs, restricted file access and Canadian data hosting in line with Law 25.
Can you book consultations?
Yes, straight into your calendar, with your rules (duration, matter type, reserved slots).
Can you screen out irrelevant calls?
Yes. Solicitation and out-of-scope requests are filtered before they ever reach you.
What our clients say about us
Verifiable reviews published directly on our Google Business profile.
“Thank you for your excellent service! You help us tremendously by handling our inbound calls. The detailed form you send us after every call, with the customer's information and needs, is really clear and very useful. Keep up the good work!”
“Excellent service! We are very satisfied with our services with Kewix. Calls are answered very professionally! And we no longer miss calls from our clients since we started working with them. We have been more efficient ever since!”
“The Kewix team gives us service tailored to our requests and needs. Whether your volume is high or more modest, they can accommodate you. We have truly found a long-term business partner!”
“I personally want to congratulate Kewix Télécom for the very good service we have received since transferring to them more than a month ago. The company and the staff live up to our expectations.”
“We are extremely satisfied with Kewix's service. As a real estate agency, we receive a high volume of calls every day and Kewix has freed us from that task. A big thank you for your great work. The Tardif Team”
“Excellent service! Never seen anything like it! Proactive, they ask the right questions and are very courteous. No endless waiting for customers outside business hours. Since we started using Kewix Télécom, no more complaints from clients and brokers about the call centre. I only have good things to say about them. I recommend switching to Kewix Télécom without delay!!!”
Ready to never miss a call again?
Configure your service online, or talk to an advisor.