When a pet is hurting, the family calls at any hour
Toxic ingestion on Sunday, injured dog at night, distressed cat in the morning — Kewix greets families with empathy, triages per your protocols and coordinates with the emergency veterinary hospital.
10:14 pm — a client calls: 'my dog ate chocolate'
We take the animal's weight, quantity ingested, chocolate type, apply your triage grid and transfer to the partner emergency vet hospital — with the file pre-filled.
Triage per your protocols
Emergency hospital coordination
Clinic appointment booking
Post-emergency follow-up
What we handle for veterinarians
Consultation, vaccination and surgery bookings
Animal emergency triage per your grid (poisoning, trauma, respiratory distress)
Referral to the emergency veterinary hospital after hours
Care, therapeutic food and medication enquiries
Grief and euthanasia calls handled with empathy and discretion
Vaccine reminders and post-op follow-ups
Bilingual human agents
Real, trained agents specialized in your industry (veterinary), based in Quebec.
24/7 answering
Day, night, weekends, holidays — no gap left uncovered.
Custom scripts
We answer with your words, your protocols, your brand — never a generic script.
CRM integration
HubSpot, Salesforce, Zoho, Frontline, Dynamics — we work directly in your system.
Escalation & on-call
Custom escalation rules to your on-call staff for emergencies.
Real-time reporting
Dashboards, call recordings and email/SMS delivery — Law 25 compliant.
Operational in 24 to 48 hours
Discovery
We analyze your calls, scripts, procedures and CRM.
Setup
Scripts written, agents trained, technical integration done.
Line forwarding
Simple forward from your phone system — no hardware needed.
Live 24/7
We answer. You get every message. Continuous tuning.
Frequently asked questions — Veterinarians
Can your agents triage animals?
We apply your triage grid — without diagnosing. Critical cases go straight to the ER or the on-call vet.
Can you take overnight calls?
Yes, 24/7, including referral to the emergency hospital of your choice.
How do you handle difficult calls?
With empathy. Grief and euthanasia calls are handled by trained agents, calmly and without rushing.
Do you book in our software?
Yes, directly, using your appointment types and each vet's availability.
What our clients say about us
Verifiable reviews published directly on our Google Business profile.
“Thank you for your excellent service! You help us tremendously by handling our inbound calls. The detailed form you send us after every call, with the customer's information and needs, is really clear and very useful. Keep up the good work!”
“Excellent service! We are very satisfied with our services with Kewix. Calls are answered very professionally! And we no longer miss calls from our clients since we started working with them. We have been more efficient ever since!”
“The Kewix team gives us service tailored to our requests and needs. Whether your volume is high or more modest, they can accommodate you. We have truly found a long-term business partner!”
“I personally want to congratulate Kewix Télécom for the very good service we have received since transferring to them more than a month ago. The company and the staff live up to our expectations.”
“We are extremely satisfied with Kewix's service. As a real estate agency, we receive a high volume of calls every day and Kewix has freed us from that task. A big thank you for your great work. The Tardif Team”
“Excellent service! Never seen anything like it! Proactive, they ask the right questions and are very courteous. No endless waiting for customers outside business hours. Since we started using Kewix Télécom, no more complaints from clients and brokers about the call centre. I only have good things to say about them. I recommend switching to Kewix Télécom without delay!!!”
Ready to never miss a call again?
Configure your service online, or talk to an advisor.