Your dental receptionist, without absences
Lunch-hour overflow, absences, maternity leave, evening & weekend emergencies — Kewix becomes your clinic's voice in your system (Dentitek, Progident, ClinicManager) without interruption.
12:35 pm — 4 patients call at once during lunch break
All lines ring through to us. We book appointments, handle cancellations and reminders, and any dental emergency is escalated to the on-call dentist. By 1 pm your receptionist finds a fully up-to-date schedule.
Appointments & reminders
Dental emergency escalation
Dentitek / Progident integration
Up-to-date schedule on return
What we handle for dental clinics
Booking, rescheduling and cancelling appointments in your software
Dental emergencies: acute pain, broken tooth, abscess — triage protocol
Recall list management to fill last-minute cancellations
New patient enquiries and service information
Appointment reminders and confirmations
Overflow during lunch hour and busy periods
Bilingual human agents
Real, trained agents specialized in your industry (dental), based in Quebec.
24/7 answering
Day, night, weekends, holidays — no gap left uncovered.
Custom scripts
We answer with your words, your protocols, your brand — never a generic script.
CRM integration
HubSpot, Salesforce, Zoho, Frontline, Dynamics — we work directly in your system.
Escalation & on-call
Custom escalation rules to your on-call staff for emergencies.
Real-time reporting
Dashboards, call recordings and email/SMS delivery — Law 25 compliant.
Operational in 24 to 48 hours
Discovery
We analyze your calls, scripts, procedures and CRM.
Setup
Scripts written, agents trained, technical integration done.
Line forwarding
Simple forward from your phone system — no hardware needed.
Live 24/7
We answer. You get every message. Continuous tuning.
Frequently asked questions — Dental clinics
Can you work inside our dental software?
Yes. We access your schedule (Dentitek, Progident, etc.) to book, move and cancel just like your receptionist.
How do you handle a dental emergency?
We apply your triage grid: severe pain, trauma or bleeding are prioritized and you're notified immediately when required.
Can you fill cancellations?
Yes, by calling your recall list as soon as a slot opens.
Will patients know it's an external service?
No. We answer in the clinic's name, with your greeting and tone.
What our clients say about us
Verifiable reviews published directly on our Google Business profile.
“Thank you for your excellent service! You help us tremendously by handling our inbound calls. The detailed form you send us after every call, with the customer's information and needs, is really clear and very useful. Keep up the good work!”
“Excellent service! We are very satisfied with our services with Kewix. Calls are answered very professionally! And we no longer miss calls from our clients since we started working with them. We have been more efficient ever since!”
“The Kewix team gives us service tailored to our requests and needs. Whether your volume is high or more modest, they can accommodate you. We have truly found a long-term business partner!”
“I personally want to congratulate Kewix Télécom for the very good service we have received since transferring to them more than a month ago. The company and the staff live up to our expectations.”
“We are extremely satisfied with Kewix's service. As a real estate agency, we receive a high volume of calls every day and Kewix has freed us from that task. A big thank you for your great work. The Tardif Team”
“Excellent service! Never seen anything like it! Proactive, they ask the right questions and are very courteous. No endless waiting for customers outside business hours. Since we started using Kewix Télécom, no more complaints from clients and brokers about the call centre. I only have good things to say about them. I recommend switching to Kewix Télécom without delay!!!”
Ready to never miss a call again?
Configure your service online, or talk to an advisor.