Every call is a customer — or a lost service booking
Sales, service, parts, test drives, warranty callbacks — Kewix qualifies your dealership's inbound calls and books service appointments directly into your DMS.
7:15 pm — a customer calls to book a service appointment
We take the VIN, vehicle history, reason for visit, propose a slot from your system and send an SMS confirmation to the customer — without a service advisor ever touching their phone.
Confirmed service appointments
Sales lead qualification
DMS integration (CDK, Reynolds, PBS)
SMS confirmation to customer
What we handle for auto dealerships
Overflow at peak hours and after-hours answering
Service department appointments and warranty recall bookings
Sales enquiries routed to the right advisor or manager
Web lead follow-up and customer callbacks within the hour
Parts enquiries, order status and opening hours
Towing and loaner vehicle requests
Bilingual human agents
Real, trained agents specialized in your industry (automotive), based in Quebec.
24/7 answering
Day, night, weekends, holidays — no gap left uncovered.
Custom scripts
We answer with your words, your protocols, your brand — never a generic script.
CRM integration
HubSpot, Salesforce, Zoho, Frontline, Dynamics — we work directly in your system.
Escalation & on-call
Custom escalation rules to your on-call staff for emergencies.
Real-time reporting
Dashboards, call recordings and email/SMS delivery — Law 25 compliant.
Operational in 24 to 48 hours
Discovery
We analyze your calls, scripts, procedures and CRM.
Setup
Scripts written, agents trained, technical integration done.
Line forwarding
Simple forward from your phone system — no hardware needed.
Live 24/7
We answer. You get every message. Continuous tuning.
Frequently asked questions — Auto dealerships
Can you book into our service scheduler?
Yes, directly in your booking system, using the service types and durations you configure.
Do you handle Saturday overflow?
Yes. We pick up calls that overflow when your lines are saturated — no voicemail for the customer.
What about website leads?
We can call every new lead back quickly and qualify it before handing it to your advisor.
Do you answer in the brand's name?
Yes, with the exact greeting your OEM requires.
What our clients say about us
Verifiable reviews published directly on our Google Business profile.
“Thank you for your excellent service! You help us tremendously by handling our inbound calls. The detailed form you send us after every call, with the customer's information and needs, is really clear and very useful. Keep up the good work!”
“Excellent service! We are very satisfied with our services with Kewix. Calls are answered very professionally! And we no longer miss calls from our clients since we started working with them. We have been more efficient ever since!”
“The Kewix team gives us service tailored to our requests and needs. Whether your volume is high or more modest, they can accommodate you. We have truly found a long-term business partner!”
“I personally want to congratulate Kewix Télécom for the very good service we have received since transferring to them more than a month ago. The company and the staff live up to our expectations.”
“We are extremely satisfied with Kewix's service. As a real estate agency, we receive a high volume of calls every day and Kewix has freed us from that task. A big thank you for your great work. The Tardif Team”
“Excellent service! Never seen anything like it! Proactive, they ask the right questions and are very courteous. No endless waiting for customers outside business hours. Since we started using Kewix Télécom, no more complaints from clients and brokers about the call centre. I only have good things to say about them. I recommend switching to Kewix Télécom without delay!!!”
Ready to never miss a call again?
Configure your service online, or talk to an advisor.