Stuck cab — every second counts
A person stuck in an elevator can't wait. Kewix answers in under 30 seconds, applies your emergency protocol and dispatches the on-call technician — 24/7, 365 days a year.
3:02 am — an emergency call: cab stuck on the 14th floor
"Elevator Vanguard, emergency service, stay with me." Our agent identifies the building and cab, reassures the caller, applies your emergency protocol and dispatches the on-call technician. The intervention report is filed in your system before he arrives on site.
Emergency stuck-cab call
Building & cab identification
On-call technician dispatch
Automated intervention report
What we handle for elevator companies
24/7 emergency line for stuck cabs with passengers on board
Reassuring and staying on the line with the trapped passenger until the technician arrives
On-call technician dispatch based on your rotation and zones
Non-urgent service calls: doors, noises, unexpected stops
Coordination with building managers and fire services when needed
Timestamped intervention report filed in your system
Bilingual human agents
Real, trained agents specialized in your industry (elevator), based in Quebec.
24/7 answering
Day, night, weekends, holidays — no gap left uncovered.
Custom scripts
We answer with your words, your protocols, your brand — never a generic script.
CRM integration
HubSpot, Salesforce, Zoho, Frontline, Dynamics — we work directly in your system.
Escalation & on-call
Custom escalation rules to your on-call staff for emergencies.
Real-time reporting
Dashboards, call recordings and email/SMS delivery — Law 25 compliant.
Operational in 24 to 48 hours
Discovery
We analyze your calls, scripts, procedures and CRM.
Setup
Scripts written, agents trained, technical integration done.
Line forwarding
Simple forward from your phone system — no hardware needed.
Live 24/7
We answer. You get every message. Continuous tuning.
Frequently asked questions — Elevator companies
How fast do you answer a stuck-cab call?
Under 30 seconds on average. Elevator emergencies are prioritized from the first ring.
Do you stay on the line with the trapped person?
Yes, if your protocol requires it. We can keep the line open, reassure them and confirm the technician's ETA.
Do you manage the on-call rotation?
Yes. You provide the schedule and we apply escalation: if the first technician doesn't answer, we automatically move to the next.
Can we get a report for every call?
Yes — time, building, nature of the issue and who was reached are logged for each call.
What our clients say about us
Verifiable reviews published directly on our Google Business profile.
“Thank you for your excellent service! You help us tremendously by handling our inbound calls. The detailed form you send us after every call, with the customer's information and needs, is really clear and very useful. Keep up the good work!”
“Excellent service! We are very satisfied with our services with Kewix. Calls are answered very professionally! And we no longer miss calls from our clients since we started working with them. We have been more efficient ever since!”
“The Kewix team gives us service tailored to our requests and needs. Whether your volume is high or more modest, they can accommodate you. We have truly found a long-term business partner!”
“I personally want to congratulate Kewix Télécom for the very good service we have received since transferring to them more than a month ago. The company and the staff live up to our expectations.”
“We are extremely satisfied with Kewix's service. As a real estate agency, we receive a high volume of calls every day and Kewix has freed us from that task. A big thank you for your great work. The Tardif Team”
“Excellent service! Never seen anything like it! Proactive, they ask the right questions and are very courteous. No endless waiting for customers outside business hours. Since we started using Kewix Télécom, no more complaints from clients and brokers about the call centre. I only have good things to say about them. I recommend switching to Kewix Télécom without delay!!!”
Ready to never miss a call again?
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