Production never stops — neither does your line
Technical on-call, production emergencies, supplier calls, customer reception — Kewix becomes your factory's bilingual switchboard, 24/7, with escalation rules tailored to each shift.
4:22 am — the night shift calls: line 3 is down
We take the foreman's call, identify the equipment, escalate to the on-call mechanical tech per your grid and open a production downtime ticket. The plant manager gets a report by 6 am.
Multi-shift technical on-call
Foreman & tech escalation
Downtime ticket opened
Morning report to plant manager
What we handle for manufacturing & factories
Production emergency line: equipment failure, line stoppage, alarms
Escalation to the on-call supervisor or engineer per rotation
Employee calls (absences, lateness) relayed to foremen
Customer, supplier and carrier calls
Delivery coordination and dock appointments
Reception overflow across shifts
Bilingual human agents
Real, trained agents specialized in your industry (manufacturing), based in Quebec.
24/7 answering
Day, night, weekends, holidays — no gap left uncovered.
Custom scripts
We answer with your words, your protocols, your brand — never a generic script.
CRM integration
HubSpot, Salesforce, Zoho, Frontline, Dynamics — we work directly in your system.
Escalation & on-call
Custom escalation rules to your on-call staff for emergencies.
Real-time reporting
Dashboards, call recordings and email/SMS delivery — Law 25 compliant.
Operational in 24 to 48 hours
Discovery
We analyze your calls, scripts, procedures and CRM.
Setup
Scripts written, agents trained, technical integration done.
Line forwarding
Simple forward from your phone system — no hardware needed.
Live 24/7
We answer. You get every message. Continuous tuning.
Frequently asked questions — Manufacturing & factories
Can you run a production emergency line?
Yes. We apply your escalation tree: if the first contact doesn't answer within the set delay, we move to the next until confirmed.
Do you handle employee absence calls?
Yes, with a structured form relayed to the foreman on that shift.
Do you cover night and weekend shifts?
Yes, 24/7, including shutdown periods and statutory holidays.
Do we get a record of each incident?
Yes: call time, nature of the incident, who was reached and confirmation time.
What our clients say about us
Verifiable reviews published directly on our Google Business profile.
“Thank you for your excellent service! You help us tremendously by handling our inbound calls. The detailed form you send us after every call, with the customer's information and needs, is really clear and very useful. Keep up the good work!”
“Excellent service! We are very satisfied with our services with Kewix. Calls are answered very professionally! And we no longer miss calls from our clients since we started working with them. We have been more efficient ever since!”
“The Kewix team gives us service tailored to our requests and needs. Whether your volume is high or more modest, they can accommodate you. We have truly found a long-term business partner!”
“I personally want to congratulate Kewix Télécom for the very good service we have received since transferring to them more than a month ago. The company and the staff live up to our expectations.”
“We are extremely satisfied with Kewix's service. As a real estate agency, we receive a high volume of calls every day and Kewix has freed us from that task. A big thank you for your great work. The Tardif Team”
“Excellent service! Never seen anything like it! Proactive, they ask the right questions and are very courteous. No endless waiting for customers outside business hours. Since we started using Kewix Télécom, no more complaints from clients and brokers about the call centre. I only have good things to say about them. I recommend switching to Kewix Télécom without delay!!!”
Ready to never miss a call again?
Configure your service online, or talk to an advisor.