Telephone relay service
Our solution allows for efficient call management in the event of overflow or outside opening hours.
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Our offer
Our experienced team is ready to meet all your call management needs, whether it's overflow during peak hours, calls after normal hours, or even full call management. You can count on our flexibility to transfer your lines at any time, as long as necessary. We offer a transparent approach where you decide how we act: as an extension of your team for smooth communication with your customers or as an independent provider. Our custom call scripts ensure that we will respond on your behalf, perfectly reflecting your brand image and marketing strategies. In addition, our custom technology allows us to offer you competitive rates.
Benefits
- 1. 24/7 availability: Our team is available at any time to answer calls, even outside normal hours, thus ensuring a quick and constant response to your customers.
- 2. Reduced waiting times: Thanks to our service, callers will no longer have to wait long on the phone, which improves their satisfaction and strengthens the positive image of your business.
- 3. Professionalism and personalization: Our experienced agents answer calls professionally, using custom scripts tailored to your business, creating a consistent and enjoyable customer experience.
- 4. Cost savings: By opting for our telephone relay service, you save on the recruitment, training and management costs of an internal staff dedicated to calls, while benefiting from professional and efficient management of telephone communications.
- 5. Focus on your core business: By entrusting us with the management of your calls, you can fully focus on the core activities of your business, thus improving your productivity and overall performance.
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Our 24/7 call service for companies provides continuous, day and night telephone assistance all year round. Our professional agents respond to calls from your business on your behalf, ensuring uninterrupted availability for your customers and partners.
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Our agents are trained to respond to calls according to your specific directives.
Before we start our service, we collaborate closely with you to understand your business, your values and your procedures.
This allows us to provide personalized answers and adapted to your needs.
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Absolutely! Our infrastructure is designed to cope with large volumes of calls, even during peak periods.
You can be assured that each call will be treated with professionalism and diligence, regardless of the volume.